Peer Mentoring-Based Experiential Learning to Strengthen Secretarial Competence of Vocational Students
Abstract
This community service program aimed to improve the professional secretarial competence of Grade XII students of the Office Management and Business Services Department (MBSD) at SMK Negeri 7 Medan. The program involved 30 students and was implemented using an experiential learning approach combined with peer mentoring through preparation, training, mentoring, and evaluation stages. The activities included interactive training, business communication role-play, Google Workspace practice, professional CV preparation, and job interview simulation. The evaluation results showed that students improved their understanding of professional ethics and appearance standards, business communication skills, digital office literacy, and readiness for job recruitment. Students also demonstrated better confidence in handling telephone communication, public speaking, digital document management, and interview situations. This program strengthens university-vocational school collaboration and can serve as a practical model for improving vocational students’ work readiness in line with industry demands.
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References
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